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Help
How to join
Click on the [JOIN] link and complete the form in order to create your account.
Or, you can simply join the website through Facebook and Google account. In this case, please click [LOGIN] on the top of right side. You can see 'Login with Facebook' and 'Login with Google' button on the page.
Once your account is created, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Or, you can simply join the website through Facebook and Google account. In this case, please click [LOGIN] on the top of right side. You can see 'Login with Facebook' and 'Login with Google' button on the page.
Once your account is created, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- UPI
- RuPay Debit Card
- Paytm Wallet
- Net Banking
- International Payment Gateways
- Debit Card
- Credit card (Visa and Mastercard)
- American Express Card
- UPI
- RuPay Debit Card
- Paytm Wallet
- Net Banking
- International Payment Gateways
- Debit Card
- Credit card (Visa and Mastercard)
- American Express Card
Shipping
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, ₹0will be charged for shipping.
- Delivery Time : 3 - 7 days
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
Returns & Exchanges
■ Order Cancellation or Change (Before Shipment)
1) Order Cancellation
If you want to cancel the order before shipment, please contact our Customer Service via email as soon as possible.
An item is eligible for cancellation if:
-your order is still under “Pending” status (if your order is under “Queued for Shipment” status, the parcel may have been shipped out so it needs to be checked if cancellation is still possible.) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) Item Exchange
Item exchange is not available after the order made due to system issue.
If you want to exchange any item(s) in your order, entire order should be cancelled and you should order again.
Please contact our Customer Service via email as soon as possible.
Cancellation might be unavailable upto the order status of shipment.
3) Change of Shipping Address
Changes to address can only be processed if your order is 'Pending' and not yet shipped.
Please contact our Customer Service via email as soon as possible.
■ Return and Exchange (After receipt)
1) Returns due to defective item(s) or wrong delivery
Please contact our Customer Service via email within 2 days of receipt.
Make sure to include the order number, product code or name in your order details, and regarding as below;
-pictures of the defective item or wrong delivery
-pictures of tracking invoices on your parcel (there will be 2 tracking invoices, so please provide the picture of both.)
-pictures of other item(s) in your parcel
After our management department checked, our Customer Service representative will contact you for following steps.
Please be noticed that the following items are not considered defective or wrong delivery;
- if you ship your item without prior notice.
- if 5 days have passed since receiving items.
- if the tags/labels (User guide, boxes, additional items) of the items are damaged.
- if there is trace of use (applicable to defective items as well).
- due to stains or damages caused by customer.
2) Return due to change of mind
Only refund is acceptable, as long as the product is not opened and contact us within 2 days of receipt.
3) Missing items
If you received your parcel and find any item(s) missing, please contact our Customer Service within 2 days of receipt.
Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.
1) Order Cancellation
If you want to cancel the order before shipment, please contact our Customer Service via email as soon as possible.
An item is eligible for cancellation if:
-your order is still under “Pending” status (if your order is under “Queued for Shipment” status, the parcel may have been shipped out so it needs to be checked if cancellation is still possible.) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) Item Exchange
Item exchange is not available after the order made due to system issue.
If you want to exchange any item(s) in your order, entire order should be cancelled and you should order again.
Please contact our Customer Service via email as soon as possible.
Cancellation might be unavailable upto the order status of shipment.
3) Change of Shipping Address
Changes to address can only be processed if your order is 'Pending' and not yet shipped.
Please contact our Customer Service via email as soon as possible.
■ Return and Exchange (After receipt)
1) Returns due to defective item(s) or wrong delivery
Please contact our Customer Service via email within 2 days of receipt.
Make sure to include the order number, product code or name in your order details, and regarding as below;
-pictures of the defective item or wrong delivery
-pictures of tracking invoices on your parcel (there will be 2 tracking invoices, so please provide the picture of both.)
-pictures of other item(s) in your parcel
After our management department checked, our Customer Service representative will contact you for following steps.
Please be noticed that the following items are not considered defective or wrong delivery;
- if you ship your item without prior notice.
- if 5 days have passed since receiving items.
- if the tags/labels (User guide, boxes, additional items) of the items are damaged.
- if there is trace of use (applicable to defective items as well).
- due to stains or damages caused by customer.
2) Return due to change of mind
Only refund is acceptable, as long as the product is not opened and contact us within 2 days of receipt.
3) Missing items
If you received your parcel and find any item(s) missing, please contact our Customer Service within 2 days of receipt.
Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Please contact CS Center for more information. :)
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